Seller Guidelines
Seller Guidelines & Standards
Everything you need to know about selling on VERDLO
Sustainability Requirements
All sellers must meet our environmental and social standards
- Ethical sourcing of all materials and ingredients
- Sustainable manufacturing processes
- Minimal environmental impact (carbon, waste, water)
- Fair labor practices and transparent supply chain
- Regular third-party audits and certifications
- Commitment to continuous improvement
Verification Process
Comprehensive seller verification to ensure quality
- Complete business registration verification
- Sustainability documentation review
- Video interview with our verification team
- On-site audit for high-volume sellers
- Reference checks with suppliers and partners
- Background check and compliance screening
Product Guidelines
Standards for listing and describing products
- Accurate, honest product descriptions
- High-quality product images (minimum 5 per listing)
- Correct categorization and tagging
- Accurate pricing and availability information
- Clear return/warranty terms
- Proper handling of sensitive product categories
Performance Standards
Expectations for seller performance and customer service
- Respond to customer messages within 24 hours
- Maintain 4.0+ star rating average
- Ship orders within 48 hours
- Processing refund requests within 5 days
- Keep inventory information current
- Maintain under 1% defect/complaint rate
Key Policies
Prohibited Products
- Counterfeit or illegally produced items
- Endangered species or restricted materials
- Products violating intellectual property
- Items with false or misleading sustainability claims
- Hazardous materials requiring special handling
- Illegal items in any jurisdiction
Content Policy
- No hate speech or discriminatory language
- No false or exaggerated health claims
- No sexual or adult content
- No political or religious extremism
- Respect intellectual property of others
- No spam or deceptive marketing
Fee Structure
- Commission: 8-15% per sale (category dependent)
- Payment processing: 2.9% + $0.30 per transaction
- Optional premium listing: $10/month per product
- Marketing services: Custom pricing
- Premium seller badge: $50/month
- No listing or account maintenance fees
Seller Best Practices
Product Success
- •Professional product photography with lifestyle images
- •Detailed specifications and dimension information
- •Highlight sustainability features prominently
- •Respond to customer questions promptly
Customer Relations
- •Provide excellent packaging that reflects your brand
- •Include thank you notes and sustainability information
- •Handle complaints professionally and quickly
- •Request feedback and act on customer suggestions